Gear West ships purchases using UPS and USPS. We make every effort to get your order out as quickly as possible. Some products including skis may take longer to process depending on the shop services required. We do not offer deferred shipping options.
After orders are submitted, they are considered in-process and cannot be altered, canceled, or held for a later shipping date. We work quickly to get your items picked, serviced, boxed, and shipped to you as soon as possible. When you receive your order, you may return any of the items using the instructions found on our Returns & Exchanges page.
U.S. Shipping OptionsUPS Ground (3-7 day delivery) 2nd Day ( 2 Business Days excludes weekend and holidays) Flat Rate = $100.00 Overnight (next day air delivery excludes weekends & holidays) Hawaii and Alaska Residents USPS Priority (3-7 day delivery Alaska and Hawaii) Additional charges will be added for shipping of oversize items
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Canadian Shipping - are currently not availableUPS Ground* Flat Rate = $55 (An additional Brokerage Fee can be up to $20 or more depending on shipment size. Multiple boxes incur higher brokerage fees. Brokerage fees are the responsibility of the receiver and are non-negotiable.) Additional charges will be added for shipping of oversize items **Due to the Canada Post strike all shipments to Canada will be shipped via UPS Ground. Be on the lookout for any changes.** Canadian Duties and Taxes are the responsibility of the recipient. |
Additional shipping charges may be needed for heavy items.
Free Shipping Offers
If your order exceeds a certain amount, as periodically advertised on our sites, you may qualify for free shipping. For example, we may offer free shipping on orders over $200. Free shipping offers are applied to the order total after any promotions or credits are applied. If this option is available, you will see it advertised on our sites and the available free shipping method will be pre-selected at checkout for your convenience. Skis, ski packages, rollerski packages, ski poles, and other oversized items are excluded.
Exclusions from Estimated Shipping Timelines and Free Shipping Offers
Estimated Shipping Timelines and Free Shipping Offers do not apply to:
- Products shipping to Alaska, Hawaii, U.S. territories, and international orders
- PO boxes & APO addresses
- Pre-orders or backorders
- Items that must be sent by ground or freight because they are oversized, hazardous, or flammable as identified on the product page. (Examples include skis, poles, snowboards, bike wheels, wax tables and forms, travel cases, SUP boards, car racks, indoor bike trainers, and items containing lithium batteries.)
Questions about Shipping?
If you have any questions about shipping your purchase please feel free to contact us: info@gearwest.com Local: 952-473-0377 Toll Free: 877-473-4327
Return and Exchange Policy Page FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
- Please note that we do not cover return shipping or refused delivery
What items are returnable?
-
Within 30 days from the date of purchase
- Orders returned after 30 days are subject to a 20% restocking fee
- In unused and resalable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Labor (mounting, grinds, hotboxes, etc.)
- Outbound Shipping
- Refused Deliveries
- Closeout items (if applicable)
- Returns of mounted skis will be charged a 25% restocking fee.
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivery date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. It is best to order the replacement item/s and we will refund the other items/s when returned.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 7 - 10 business days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.
PRICING DISCLAIMER
Gear West Ski & Run strives to give you an easy-to-use site that provides accurate content, including product information, policies, pricing, and visual displays which are shown for representational purposes only. All pricing is subject to change without notice. For all prices, products, and offers, Gear West Ski & Run reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors, closeouts, specials, and other extenuating circumstances. Pricing changes may occur frequently. As a result of this and the fact that we are human, the documents and graphics published on this site may at times contain errors. We are not responsible for typographical errors or technical inaccuracies and reserve the right to refund any money received on any discrepant order.
Please do not hesitate to drop us an email or give us a call with any questions:
Local: 952-473-0377
Toll-Free: 877-473-GEAR (4327)
These were a warranty replacements that Gear West helped me with. Great boots but my original pair had a defective zipper. The replacement pair have been stellar
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