Read what a few of our customer have to say ...
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Hey Gear West, giving a "shout-out" to George in customer service. Super friendly and helpful. After my experience my son-in-law called him and purchased gear for himself and wife. You will be glad to know I'm flying the Gear West colors here in Wisconsin and talking you up to all my ski buddies. Gear West is my new "go to" on-line resource for XC equipment. Thanks!!!

Ted W - Waukesha, WI

I just want to tell you how wonderful your company is, from ordering online to the delivery of my gloves in the middle of summer!

The ordering was very easy, and the gloves arrived in a couple days. Usually, when I order from other companies, the gloves arrive in mid-November when I really could have been using them for a couple of months already.

Thank you so much for running such a professional company.

Kaki A - Hemlock, MI

We ordered a pair of ski boots for my Son to train in, he was leaving for camp in just a few days, and they ended up being the wrong size.  Ahhhh!  We didn't know what to do.  Well, your shipping manager took care of everything for us.  He rushed out a pair that were delivered in time for my Son's camp and everything worked out great.   It is so hard to find personal service these days ... good to know that it's still alive and well at Gear West!

Patti G - Beaverton, OR

Just wanted to thank you for all the great service you guys gave me on my recent purchase.  Glad to have a resource like you at my disposal.  Keep up the good work!

Jonathon T - Boulder, CO

This is the second pair of the same shoes from you.  The first pair I bought was April 8, 2009.  I am coming back to your store because of the prices and the excellent service.  Keep it Up!

Vincent C - Las Cruces, NM

Thanks SO much for your excellent customer service! I had never ordered from you before but right from the start, the employee that helped me on the phone was very helpful and kind. Shipping was super fast and I got the shoes in time for my outing as I had requested. I will be ordering from you in the future. Thank you!

Nicole F - Campbell, CA

Wanted to let you know that Wendy has been extremely helpful everytime I've come into your store. You guys are awesome!!  Thanks again for all your service and great employees!!!

Pam Z - Golden Valley, MN

Because of moving back to Europe, and I don't think that you'll ship to Switzerland, I wanted to take this opportunity to thank you for all the years of EXCELLENT!!! support. There was NEVER any reason for a complaint. Again: Thanks a lot.   Btw, I wanted to let you know as well that I won a bronze medal in the 'Biathlon Masters International Championships' in Kontiolahti / Finland in March. Your wax worked absolutely fine :-D

Detlef B - UK

Just wanted to say thanks for the great service provided by Gear West. I ordered a pair of Keen sandals on the 26th and received them the very next day! Super lightning fast shipping. It’s nice to know there is still that kind of service available. Thanks again and I love the shoes.

Donna K - Marion, IA

Great pricing on Asics Gel sneakers! Free Shipping! Reasonable delivery time! What more could you ask for? Would definitely buy from this legitimate retailer again!!!

Anonymous

I want to thank you and the coaches for a great class this year. I picked up skate skiing at your class in 2006 and that year did my first races (City of Lakes, Mora 58k and the Birkie). Then life with 3 kids got busier and I didn’t get back into skiing again until this year. I joined your class and did the City of Lakes and the Birkie. Thanks to you and your coaches (and maybe some better boots and skis from your shop), I was happy to take 34 minutes off my Birkie time! Thanks again!

Tom L - Minnetonka, MN

I can't thank you enough for how valuable my Gear West experience was in producing a wonderful and successful Birkie experience. You and your entire team are a gift to skiers. With great confidence I'm encouraging my skiing friends that the Gear West experience will revolutionize both their skiing ability and pleasure. Knowing that all of this comes at a cost to you, I hope your shop remains strong for many years to come, and will do my small part by recommending your shop to anyone who will listen!

Dave L

My boots arrived yesterday. They're great! Thanks for your help. Gear West rules!

Shannon G - Anchorage, AK

I would like to express how GREATLY THANKFUL I feel for the help of Everyone and ESPECIALLY ANDREW’s in making the ski selection decision fully professional and informed. Never in my life have I experienced better customer appreciation! --- --- THANK YOU.

Krystian P - Chicago, IL

The skis and boot work great!! I amazed how fast new equipment is verses my old planks.
Keep up the great work and thanks again!!

Scott M - Wausau, WI

Thanks for your responsiveness. It has been a pleasure dealing with you guys--props to your service!

Greg C - East Glacier Park, MT

Just wanted you to know that you've got a great employee working for you in "Speedy". I came in last Monday to look at skate skis, being very new to skating. Speedy really helped me understand the equipment and worked with me for more than an hour. He didn't push the most expensive equipment on me, but instead suggested the equipment that best fit my needs. To be honest here, Speedy really earned my trust. I walked out of Gear West with my first skate ski package feeling very satisfied in my purchase. I really appreciate Speedy's help, knowledge of the equipment and patience with a rookie. Kudos.

Aaron B - Maplewood, MN

I hadn't heard of Gear West when I found the shoes I was looking to purchase, so had no preconceived notions of what to expect (other than wariness of using a vendor I didn't know).

I was pleasantly surprised. Every step in the process, from placing my order to notification of order receipt and shipment, including clear directions to access delivery status, went smoothly. I'll be using Gear West again when looking for similar items.

Anonymous